The Maven Management invest and develop hotel project through purchasing land and leasing property. It's required that the selected area has a good location and brilliant market prospects. The market and location are the performance determinants for the hotel's design and benefits.
The hotel is invested, built and managed all by The Maven Management. With professional management mode, strong brand support and systematic techniques, the hotel product and service quality correspond to The Maven's brand principle and standard.
The owner and The Maven will sign an entrusted management agreement and The Maven will assign a management team headed by the General / Unit Manager. By doing so we will make a comprehensive transit of our advanced hotel management model into The Maven's special service standard of “Customer Satisfaction; Customer Delight and Customer Enlightenment”. These keywords characterize the The Maven Way of hospitality and help to develop a comprehensive set of procedures and series of strict management systems. With the cooperation principle of supremacy of the owner's benefits on behalf of the owners in accordance with the standards of The Maven management and the overall operation of the market demand by carrying out daily management activities to ensure the hotel's operation goes smoothly and to achieve excellent financial figures and social benefits.
In order to meet the specific high quality standards and be granted the The Maven-star hotel brand franchise the project will receive an assessment based on location, size, facilities and equipment conditions. When the owner complies and meets with the given standard requirements of The Maven, The Maven will provide professional management training and guidance for the owner with The Maven's set management standards. At the same time, based on the franchise regulations, The Maven will appoint monitors to assure the hotel's service quality and when necessary point out and supervise the management on future potential management problems and hidden dangers to make sure all problems shall be resolved in a fashionable manner. By doing so we shall ultimately ensure product quality of our franchise hotels in line with The Maven's brand regulatory requirements and standards.
As an owner authorized commissioned consultant, The Maven will do a market feasibility analysis for owners, such as in building construction, functional layout, equipment selection and installation, already opened hotels as well shall be given pre-views of an integrated technical support in different stages. In addition, as a consulting company The Maven will also be involved in the hotel's design philosophy, business philosophy, market positioning, etc. to help assist and provide the owner with professional advice.
As the owner's professional adviser, we will actively cooperate with and advice the owners in the hotel's design construction and renovation process of the various requirements and questionnaire. When necessary, we could participate in discussions and meetings organized by owners to give our professional advice and views.
After signing a management contract, The Maven Management will practice daily management according to the hotel's reality and business. The management team's job includes: lay down and practice business strategic planning, target management plan, annual/seasonal/monthly business estimate, operating index plan, performance examination, marketing sales strategy, corporation culture, staff training and testing, service quality supervision and improvement.
Following the principle of being objective, specialized, overall, correct and careful, hotel management expert, a deep feasibility analysis of building and managing a hotel is submitted to the investor. The contents of the report are as follows:
The Maven Hotel Management organizes management team to enter the project site, improve and prepare for opening up. The preparation includes: